Refund & Cancellation Policy
We believe in transparent, honest software pricing. Learn about our 14-day money-back guarantee, refund eligibility, and self-service cancellation procedures.
14-Day Money-Back Guarantee
If you subscribe to any paid Ventrexs AI tier and find that it does not fit your accounts receivable workflow, contact us within 14 days of your initial payment for a full, no-questions-asked refund.
1. Refund Eligibility & Request Window
- Initial Subscriptions: Full refund available within 14 calendar days from the date of the initial payment transaction.
- Annual Subscriptions: Pro-rata refunds are available within the first 30 days of an annual subscription purchase or annual renewal.
- Monthly Renewals: Monthly recurring payments are generally non-refundable once the billing cycle begins, unless cancellation was requested prior to the renewal date and failed due to technical error.
- Service Downtime Credit: In the unlikely event that platform availability falls below our 99.9% commitment under the SLA, affected enterprise customers are eligible for pro-rata service credits.
2. Merchant Processing & Third-Party Transaction Fees
Ventrexs AI provides direct software settlement rails connecting your business directly to your Stripe merchant account:
• Software Subscription Fees: The fees paid to Desynthic for platform access are refundable in accordance with Section 1 above.
• Customer Invoice Transactions: Payments collected from your end-customers for your invoices are processed directly by Stripe Connect into your business bank account. Ventrexs AI does not hold or escrow merchant funds. Any customer refunds for invoice payments must be initiated by you directly through your Stripe dashboard.
3. How to Cancel Your Subscription
You can cancel your subscription at any time without needing to speak to a sales representative:
- Sign in to your Ventrexs AI account.
- Navigate to Settings > Billing & Subscriptions.
- Click "Cancel Subscription".
- Confirm your cancellation. Your plan remains active until the end of the current paid billing period with zero further charges.
4. Submitting a Refund Request
To submit a refund request under our 14-day guarantee, email our billing operations team:
Desynthic — Ventrexs Billing Department
Email: billing@ventrexs.com
Required Details: Account Email, Business Name, Invoice/Transaction ID
Processing Time: Approved refunds are processed to your original payment method within 3–5 business days.
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